Frequently Asked Questions

We’re on a mission to craft well-designed, safe-to-use ceramic-coated kitchenware that thoughtfully raises the standards of what you cook with. Simply put, our products are designed to make your life easier and healthier, no matter your level of expertise.

Caraway is a type of biennial flower that sprouts flavorful seeds commonly used in rye bread recipes. The oblong shape of the seed inspired the ergonomic design of the handle on our pots and pans.

They are a nod to the vintage flour sack dishcloths and towels made popular in the 1940s. During that era, it was commonplace to reuse materials and packaging that subtly displayed one's aesthetic sensibility.

Our founder designed Caraway in New York and vetted vendors worldwide when deciding where to make our products. As a result, our products are all made in world-class factories based in China, all of which adhere to our strict ethical manufacturing practices and maintain the required standards for BSCI or SMETA. Our partners have the same thoughtful work environments we provide for our own employees as part of the Caraway family. Responsibility and ethical manufacturing are core Caraway values; we feel strongly about building personal, long-lasting relationships with our suppliers and offering a transparent look into the process.

Caraway is committed to ensuring digital accessibility for people with disabilities. We aim to provide a positive experience to all our customers. Our goal is to permit customers to successfully navigate and do business through our website. We are continually improving the user experience for everyone and applying all relevant accessibility standards. If you have any questions or feedback about the accessibility of our site and how it can be improved, please email us at accessibility@carawayhome.com. We try to respond to feedback within two business days.

We accept most major credit cards (Visa, Mastercard, American Express, Discover).

You can cancel an order up to one hour after it was submitted. If your order has already been processed, contact us at help@carawayhome.com to set up a return.

If you haven't received a confirmation email within a few hours of placing your order, check your spam or junk folder. If you need further assistance, contact us at help@carawayhome.com.

State laws require us to charge sales tax in most states. If your state requires it, you’ll see sales tax added during the checkout process.

Dishwashers are notorious for their harsh detergents and abrasive cleaning. Because of this, we recommend against putting any Caraway products in your dishwasher. Regular dishwasher use will drastically reduce the life of your non-stick properties and can potentially cause cosmetic damage.

Wooden, silicone, plastic, or nylon utensils are all great to use with Caraway products. Rough, sharp edges of metal utensils can damage the non-stick coating, and we strongly recommend that you avoid these.

Ceramic is naturally a non-stick cooking surface, so a very little amount of oil or butter will go a long way. We suggest coating the entire interior with a light dab using a paper towel or cloth to keep things silky smooth when cooking.

Ceramic non-stick pans, unlike cast iron, do not need seasoning.

Low to medium heat is all you need! Our pans heat up in under a minute and can retain temperature more efficiently than traditional cookware.

Our ceramic non-stick is made from inorganic natural ingredients which are all 100% safe to use in contact with all foods (and FDA approved). Plus, the absence of potentially dangerous chemicals like PTFE, PFOA, PFAS, Lead, and Cadmium means that there is no chance of harmful materials leaching into your food, even if you accidentally scratch or overheat your pan.

Yes, all non-stick coatings will slowly wear off with frequent use. Just like your favorite pair of shoes, the more you use them the faster they wear out. With delicate care and cleaning, Caraway cookware is designed to last years.

Our cookware and bakeware have a limited one-year warranty covering any major damage to the body, handles, lids, or anything else that functionally impairs the cookware, other than discoloration or damage through wear and tear. Visit our Warranty page for more information.

Our lids were crafted with an Air Release Technology that was specifically designed to keep freshness in and odors out. To open, simply pull up from one of the lid’s side grooves to let air flow out and reduce suction, holding the base for extra support. Once the air is released, remove the lid by pulling back.

Yes, our cookware is induction compatible. Although our cookware is compatible with induction stovetops, not all induction stovetops are compatible with us! We suggest reaching out to your manufacturer to confirm.

Yes, each piece of cookware is designed purposefully to be used in and on all cooking surfaces and ovens. Our cookware can handle up to 550° Fahrenheit without breaking a sweat.

Ply refers to the number of bonded layers present in the cookware. Our stainless steel cookware is 5-ply, making for superior heat conduction and distribution as well as maximum durability.

Our stainless steel cookware features an aluminum core surrounded by 5-ply stainless steel, so there is no concern of leaching. Aluminum is a superior conductor of heat and enables the pans to heat quickly and evenly, while the stainless steel provides you with a durable non-corrosive and non-toxic cooking surface–it's a win-win.

No. Stainless steel doesn’t need to be seasoned like cast-iron or carbon steel. However, following proper heating instructions will go a long way in maximizing cooking performance.

Exposure to prolonged periods of heat may cause discoloration over time, but don't worry. Any stainless steel cookware cleaner will have your pans looking as good as new.

We recommend using our FSC-certified wood utensils (or similar) to keep the cooking surface scratch-free.

Yes. All pans have a magnetized stainless steel base plate that can be used with induction stovetops. Additionally, all pans are oven safe up to 550º Fahrenheit and used under the broiler.

Stainless steel is widely regarded as one of the safest cooking materials. The addition of chromium and nickel provide important benefits such as increased corrosion resistance and durability, and won’t affect your food in any harmful way. If you have a nickel or chromium allergy, we recommend not using this cookware.